Just head back from my friends at Edy’s in response to my previous note. This is exactly how customer service should work. I love the details about the “peanut butter feeder” (how can I get one of those for my home) and the make good at the end is the right thing to do. I’m now a fan.

Dear Mr. Law,

Thank you for your email regarding your purchase of EDY’S Chocolate Peanut Butter Chunk. We are committed to producing the highest quality products and direct feedback from our customers is very important in maintaining our standards.

In our manufacturing process, added ingredients are mixed into the product using a special feeder. Unfortunately, we are occasionally the victims of human and/or mechanical error. In this case, it appears that the peanut butter feeder was not operating properly; therefore, none were mixed into the product. I am truly sorry that this incident occurred and marred your enjoyment of our product.

Please watch your mail for a current flavor list, savings coupons, and a gift certificate for one carton of any EDY’S with our sincere apologies. I appreciate you calling this matter to my attention and hope that your next EDY’S experience will restore your confidence in the quality of our product.

Sincerely,
Darla Richardson
Consumer Response Representative